Power of Attorney Frequently asked questions
How do I use your service?
The Which? Wills Power of Attorney (POA) service is an online document preparation tool. Once you have registered on the website and purchased your POA’s, you will receive a registration and confirmation of purchase email. You can then log into your online Which? Wills account to complete and edit the online questionnaire which is used to generate your POA form. You can then submit the document electronically through the website for legal review.
I want to make a Power of Attorney (POA) for myself and my spouse/partner, do we need one each?
Yes, each POA document is only permitted to be used by one person. You can buy multiple documents for you and your spouse/partner and these will need to be completed by each of you.
Can I buy it now and complete it at a later date?
Yes, once you have purchased the Power of Attorney (POA) document you can start and stop as often as you need. Just log back into your online account to pick up where you left off.
How long does the legal review take?
We aim to complete the Legal Review Service within seven to ten working days of receiving your document, although during times of high demand for our services it may take longer and we will not be liable in respect of any failure to meet any specified deadline or completion date.
I am a which? member, do I need to register for an account?
Yes, each person will need to register as a new user to save their document.
I want to help my elderly mother to make a Power of Attorney (POA), can I register and complete the forms on her behalf?
Yes, provided your mother is aware that you are making this for her you can proceed to make the POA on her behalf. Your mother will be required to sign the document in the presence of a witness and also a ‘certificate provider’ will also need to sign to confirm that she understands the effect of the POA and that she is not acting under duress.
How do I sign the document?
Signatures do not need to be added to the document until after our review has been completed, and the document has been approved by our reviewer. You will then print a physical copy and everyone named in the form will be required to sign in their relevant sections. Full signing information will be provided in your printed version.
You mention additional Office of the Public Guardian (OPG) registration fees, what are these?
The Office of the Public Guardian (OPG) is the official body that registers the Powers of Attorney (POA) document for use, and they also monitor the conduct of attorneys. A POA cannot be used by the attorneys until it has been registered with the OPG and they will charge a statutory registration fee. The fee for England & Wales is £82 per document, Scotland is £75 and Northern Ireland (Office of Care and Protection) is £115.
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